News

NFS awarded AS ISO 20252 accreditation

National Field Services has confirmed their commitment to quality assured processes in the national and international arena by obtaining its AS ISO 20252 certification. The Australian Market and Social Research standard (AS ISO 20252) has become the standard for our industry and this certification demonstrates that our data collection practices are of the highest possible level in Australia.

The ISO 20252 has been put in place specifically for the market research industry and covers all aspects of the research process. For NFS, the accreditation covers all areas of the data collection process from the questionnaire design, fieldwork and data outputs to the client service, scripting and project management.

This certification is part of our desire to improve our customer service and management systems through following an internationally recognized framework for our team to work to. By following the ISO 20252 we are not only ensuring that procedures across international and cross-cultural studies are met but are committing to a framework that will provide continuous improvements in the future.