Telephone Surveys (CATI)

At NFS we keep all our data collection in-house and local.

Our Computer Aided Telephone Interviewing (CATI) facilities are located in Australia and we currently have120 CATI stations for telephone interviewing such as:

• Ad-Hoc and Tracking
• Omnibus
• Business to Business
• Residential

We have invested significantly in the technological Autodialler (QTS), with predictive dialling capabilities for more efficient management of sample and interviewing systems. The auto dialer works to determine how and when to dial numbers, how to respond to certain result codes and how to distribute calls to interviewers. Because these results are determined by an SMS algorithm the system has complete control over the operational parameters. This results in significantly increased efficiencies in sample management and ensures that all sample is used to its maximum capacity. The outcome for you is faster completion of projects, lower staff costs, and increased control.

Sampling Expertise

We have the capabilities for any sampling requirement. Through our affiliation with list providers we are able to purchase sample for more difficult and specific projects to help you obtain the results from the right audience.

To ensure a non-bias approach to general sample requirements NFS utilises Random Digit Dialling (RDD). This randomly generated phone number database has been designed to provide a high quality sampling for residential Australian households. Main benefits of this RDD sample include:

• Bulk extraction of records for the purpose of sampling
• The ability to draw a sample on basis of state or postcode
• Numbers are randomly generated using complex algorithms to maximise data quality
• Numbers cover virtually all current exchange prefixes in Australia, with nearly 100% Australian coverage including new housing developments
• Continuously updated

For more information or to obtain a quote please contact us direct