Our Services
At National Field Services, we are dedicated to gathering independent, accurate, reliable, and cost-effective data for our clients. With nationwide data collection capabilities, we specialise in conducting large-scale quantitative studies, recruitment groups and niche geography that involves intricate sampling, weighting, and statistical analysis —capabilities that may be lacking in the local market for some clients. Our unwavering commitment to operational excellence and superior customer service ensures that our clients receive valuable information for effective decision-making.
CATI serves as a powerful tool that enables us to conduct telephone surveys while equipping our interviewers with real-time data management and quality control capabilities. Our CATI services prove especially valuable for large-scale quantitative studies, niche geography or recruitment groups that demand fast turnaround times with the utmost accuracy.
Our team of experienced interviewers leverage state-of-the-art software to ensure seamless data collection and analysis. We tailor scripts and questionnaires to meet the specific requirements of our clients, guaranteeing the delivery of pertinent data for making well-informed business decisions.
Telephone (CATI)
CATI can play a key role in managing complex respondent quotas such as nationally representative samples. A well managed sample can help avoid non response bias by ensuring different phone numbers are attempted at different times on different days, maximising the probability of contacting the right respondent. Given the sample controls available and the automation of data capture and outputs, a CATI study can be turned around relatively quickly.
Our CATI facility provides predictive dialing capabilities to automate fast, accurate and digital dialing and eliminate the frustrations of repetitive dialing. This helps minimise interviewer wait time as it detects and drops busy, no answer, answering machines and non working numbers.
Our Service Offering
We can help clients design and create questionnaires to best suit their needs as well as sourcing the appropriate sample to administer it. We are also able to help with call regimes and prepare data in a number of formats to best suit client needs.
Rest assured that with our CATI services, our clients can rely on us for trustworthy and prompt data, underpinned by our unwavering dedication to quality and precision.
Reach out to us today to explore how we can assist you with your market research needs.
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Online Research
We have access to online respondent panels within Australia, New Zealand and globally through our strategic partnerships with online panel providers. We ensure that all online sample sources are compliant with industry standards and government requirements for privacy. We choose to work with vendors who recruit from a wide range of sources and have controls in place to provide quality representation of the online population.
Data Analysis & Processing
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We use an in-house Australian based team capable of providing data in a variety of different formats, e.g. SPSS Quantum, ASCII, Cross tabulations and tables.
Specifications are developed in conjunction with research staff and the client requirements.
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For efficiency of coding, we use state of the art AI tools to provide fast and concise software services to help transform open-ended comments into meaningful insights. Australian Bureau of Statistics codes of Occupation and Standard Industry classifications are used where applicable.